Hey there! Minecraft on Nintendo consoles is developed by 4J Studios, and is supported by Nintendo. For help with your Nintendo game, purchases, accounts or hardware, please contact Nintendo. ^PT
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. For your privacy and security please do not post private information via Twitter, and we recommend deleting this tweet. ^JR
We're sorry to hear about the issue you're experience with Bedrock. If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see.^PT
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR