Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID and any helpful information. Alternatively, if you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see.
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^PT
I'm sorry you're having trouble. If you're still having difficulty, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RS
If you haven't heard back yet from a request that far back, please submit a new request at our new support site here: help.minecraft.net/hc/en-us/… ^RS