@Swimminy1 Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID from when the game was purchased. ^RS
We apologize for the inconvenience. This is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible.
Thank you for your patience while we work on the solution! ^RS
We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^CW
I'm sorry that you're having trouble loading. Try restarting the device and try again later. If you're still having difficulty after a while and you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see.
Did you buy the Java edition? If so, you can download the game from minecraft.net. For Bedrock Edition, you can download it from the purchase history of the app store on your platform where purchased. ^RS
I'm sorry to hear you're still having difficulty. If you've already reported the bug, then the best option is to keep an eye on the status of your report. ^RS
We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^CW