We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL
Go ahead and send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID should you have it available. ^PT
We're sorry to hear about that! Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^PT