I'm sorry to hear you're having difficulty. If you think you're experiencing a bug with redstone, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RS
We do not currently offer phone support. Please send us another email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS
I'm glad to hear you managed to secure your account on your own. Please don't hesitate to contact us in the future with any other problems you may have. ^JS
Ticket 54059 was a feedback submission, not a support request. Ticket #59230 is in our queue, awaiting processing. We try to reply as soon as possible. Thanks for your patience. ^JS