Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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As long as it doesn't contain any sensitive info like a full credit card number or account numbers, it probably couldn't hurt to attach to the email you send us. ^JS
Information about transaction IDs are available here help.minecraft.net/hc/en-us/… ^RS
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^RS
Thank you for bringing this to our attention. Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^JS
If you are having trouble with your purchase, please contact the retailer. For other purchasing options, please visit minecraft.net/store.
If you are unable to purchase online, you can visit your local retailer to see if Minecraft prepaid cards are sold near you.
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If you would like assistance recovering your existing copy, Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Otherwise, you are free to purchase another copy. ^JS
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I'm sorry you're having trouble with your texture pack! It's currently a temporary issue that we're hoping to get fixed soon. I would check back in later on and if it's still happening, write in a ticket to us. Thanks for your patience! ^AS
Yeah! You can totally use a texture pack while playing on Realms in Java. If you have any trouble, feel free to contact us at help.minecraft.net/hc/en-us/… and we can take a look for you. Remember to attach your Transaction ID. Thanks! ^AS
@lexjos1 I'm sorry to hear that! Info about Minecraft Earth can be found at minecraft.net/earth/faq for support go to aka.ms/mcearthsupport ^AS
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Please send us another email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS
I'm sorry you're having trouble with logging in on the launcher! It's currently a temporary issue that we're hoping to get fixed soon. Thanks for your incredible patience! ^AS
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You can check your backups from the in-game configuration menu. For information about backing up, please cisit help.minecraft.net/hc/en-us/… ^RS
For information on how to locate your transaction ID, or recover it if you no longer have it, please see help.minecraft.net/hc/en-us/….
I'm sorry for any delays from us! We're working to respond to your ticket as soon as we can. Thanks for being incredibly patient! ^AS
I'm sorry you're having trouble with logging in! It's currently a temporary issue that we're hoping to get fixed soon. This page has more info help.minecraft.net/hc/en-us/… Thanks! ^AS
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please send this screenshot and any other info you have on this site. Thank you! ^RH
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That doesn't sound right! If you think you've found a bug, please visit help.minecraft.net/hc/en-us/… and report it so that the
developers can see. Thanks! ^AS
I'm sorry you're having trouble! The problem you described sounds like a temporary issue. I would check back in a little later to see if it's still happening. Thanks for your patience! ^AS
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I'm sorry to hear that happened! Please send us an email at help.minecraft.net/hc/en-us/… and we
will assist. Remember to attach your Transaction ID. ^AS
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^CW