Please send us another email at help.minecraft.net/hc/en-us/… and we will assist. If you purchased the Java version, remember to attach your Transaction ID. For Bedrock, please specify your platform and username. ^JS
Mobile devices share cross-play with many devices, both PC and console, via the bedrock edition. If you are having difficulties with cross-play, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^JS
Sorry to hear you’re having trouble with this system. Unfortunately, we cannot provide support for this issue on Twitter. For all Realms issues, please contact help.mojang.com and for Feedback, please visit feedback.minecraft.net/hc/en…
Thanks for reaching out!
Did you submit a ticket via email at help.minecraft.net/hc/en-us/… ? If you did, please provide me with your ticket number and the date you submittted it and I can try and check up on it. ^JS
Thank you for that clarification. I'm sorry you're having trouble keeping your information signed in. To report a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RS