I'm sorry to hear you're having trouble. If you can't submit a request via our help site, please reach out to us via email at support@minecrafthelp.zendesk.com. ^JR
We appreciate your interest in Minecraft, and love the enthusiasm you're sharing! However, we cannot legally accept fan-created ideas or suggest them to the Minecraft team at this time. ^JR
I'm sorry to hear you're having trouble. If you can't submit a request via our help site, please reach out to us via email at support@minecrafthelp.zendesk.com. ^JR