I'm sorry to hear about your pet bat. That said, for technical help, please visit our Help site help.minecraft.net/hc/en-us. If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^EG
You'll have to send us an email at help.minecraft.net/hc/en-us/… and then provided us with that Transaction ID before we can assist with that code. ^EG
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^EG
This sounds like a temporary issue and should be resolved at a later time. In the meantime, feel free and visit this link bugs.mojang.com/secure/Dashb… to report this bug so that our developers can see. ^EG
We can assist with Windows 10 codes once you've sent us an email at help.minecraft.net/hc/en-us/…. Remember to attach your Transaction ID for the Java account. ^EG