Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
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Replying to @alcesalces3
Hi. For technical help, please visit help.mojang.com/customer/por…. ^RR
Replying to @Vincyyuhh
Hi. Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^RR
Replying to @serbitar2
We appologize for the long wait; we are dealing with a lot of cases currently. We will assist as soon as possible. ^CE
1
Replying to @TommoKelly
please send us the case number of the support ticket you sent us and we will look into your request. ^AL
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Please make sure you're contacting Xbox Support and not Microsoft Support. We can only assist you with the Java Edition. ^RR
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Yes, we are aware. There were some issues but you should get it soon. ^RR
Replying to @Wait_Uhh_huh
Hi. You should get it soon but we don't have an estimate of when. ^RR
1
Replying to @d3monWo1f
Great, glad to hear! ^RR
Replying to @RiccardoCaccia5
We cannot provide that. Please continue that conversation with PayPal. ^RR
Hi. For information and help with the Playstation editions of Minecraft, please visit playstation.com/support/. ^RR
Replying to @oobenraus
Hi. Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^RR
1
Replying to @pro_why
Hi. The different editions of Minecraft need to purchase it separately. ^RR
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Replying to @die_hard_cubbie
Hi. Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^RR
1
Replying to @TommoKelly
We are sorry about this, please see help.mojang.com/customer/por… ^AL
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Replying to @CalVv1n
We do not have any information about this. All available info on game updates can be found at help.mojang.com/customer/por… ^AL
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Replying to @Christojesus07
I'm afraid I don't understand. Can you please clarify the issue so that we can assist? ^AL
Yes, that page is up to date and we appologize for the delay. We are currently dealing with a large backlog. ^CE
Replying to @jessee409
Hi For help with purchasing issues, please visit help.mojang.com/customer/por… ^RR
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Replying to @Linkit92534261
Hi. I'm afraid you'll have to wait for the 30 days cool-down before you can change it again.^RR
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Replying to @Hani66Seif
Hi. We try to reply as soon as possible. For more info, please see help.mojang.com/customer/en/…. Thanks for your patience. ^RR