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Redmond, WA
Joined January 2013
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Replying to @pruss_michal
All available info on game updates can be found at help.mojang.com/customer/por… ^AH
Replying to @boogersmommy
Please try the alternative downloads for older Mac OS at minecraft.net/en/download/ ^AH
Replying to @Kantyzim
Make sure that you are logged into the paid account and that you are downloading the correct Edition ^AH
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Replying to @NegaCham
Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^AH
Replying to @SuperSnowMiser
For help with purchasing issues, please visit help.mojang.com/customer/por… ^AH
If you think you've found a bug, please visit help.mojang.com/customer/por… and report it so that the developers can see. ^AH
Are you using an Xbox live account that has the age restrictions? ^AH
Replying to @piperrobbie
I'm sorry to hear that, what Edition are you using? ^AH
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Replying to @asliceofkiwi
Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^AH
Replying to @gatohr1
Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^AH
2
Replying to @Edwarden99
Are they using Xbox as well? Is their Xbox live account a child account with restrictions? ^AH
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Replying to @Designpro44
If you think you've found a bug, please visit help.mojang.com/customer/por… and report it so that the developers can see. ^AH
Replying to @Designpro44
I'm sorry to hear that, are you using Realms or the World sharing option? ^AH
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@Nest_RL Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^AH
Replying to @ahystmyth
For technical help, please visit help.mojang.com/customer/por…. ^AH
Please provide the casenumber so we can look into it, if you did not recieve a casenumber, we have not recieved the email^AH
Replying to @UnicornReviews
Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^AH
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Replying to @James2Holder
We've had a few reports of this issue, try redeeming the code directly in the Microsoft app support.microsoft.com/en-us/… ^AH
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Replying to @Xxdarkgamerxx1p
Please visit education.minecraft.net/ for information regarding the Education Edition^AH
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