Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
And this happened! Congratulations to the all the teams who worked so hard to make this happen!
It’s official: Servers and Realms have come to PlayStation! Play online, create amazing co-op builds, or team up for an adventure: ↣ redsto.ne/serversandrealms
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Hooray!
Bedrock: The Minecraft 1.16.100 update has now been released to all supported platforms. Cross-platform multiplayer and Realms are once again functioning on Nintendo Switch. Thanks for your patience! -MG
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Hello! No need to file a ticket!
Bedrock: The Minecraft 1.16.100 update has gone out early on Nintendo Switch, causing issues with cross-platform multiplayer. The update will release on all platforms Tuesday, Nov 17 at 9am Pacific (5pm GMT). -MG
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The new help form is live! Thanks for your patience, and have a great week!
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There is some work underway on our ticket intake form, so you won't be able to create a new help request for around 30 minutes. We'll let you know when it's done!
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Phew!
Users should now be able to sign into Xbox Live on all platforms. Thanks for hanging in there while things got sorted out. Please give it another try and let us know if you're still running into issues. We're here an listening.
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Mojang Support retweeted
We're aware that users are currently unable to sign into Xbox Live on various platforms. The right teams are looking into the issue and working on a fix. We'll provide updates here on our Twitter, or on our status page at xbx.lv/RxNyaw
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We made some updates to the Migration FAQs. help.minecraft.net/hc/en-us/… Have a question that's not answered there? Drop it in this thread and tell us about it.
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Notice your textures changed with the latest RTX beta? Check out the NEW Texture Set documentation to get them looking fabulous again: aka.ms/mctexturesetdocs #MinecraftRTX
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Account Migration has not begun. There will be an in game message when it's your turn to move. Do not fall for any third party websites that are telling you to migrate NOW. They're trying to steal your information.
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Hey! Did you see this? minecraft.net/en-us/article/… Also, here's an FAQ - we'll be adding and updating this until we are ready to move house! help.minecraft.net/hc/en-us/…
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We posted a link to a non-official support site that we probably shouldn't give attention to. Anyway, please don't give your information to anyone other than help.minecraft.net.
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Mojang Support retweeted
Minecraft on Switch: We are still working on a fix. However, for a temporary workaround, try not signing in to a Microsoft account. While you won’t have access to servers, Realms, or possibly Marketplace content, you will be able to play single player & split-screen worlds. - HZ
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We will NEVER ask you for this kind of information, unless it's through our official intake form at help.minecraft.net. Do not respond to this email.
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Just a reminder - we will NEVER send you an email asking for your account information. If someone sends you an email saying that your account is being resold or you need to provide your TID, report it as phishing to your ISP and go on about your day.
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Mojang Support retweeted
Gather your courage, then gather some more: the Nether Update starts rolling out on Java and Bedrock today! ↣ redsto.ne/netherupdatelaunch
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Let's try that again without the NSFW images. @mojang dot support is not us, so if you receive an email from that address, please do not give out any personal info.
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Did you see an error about verifying game ownership when trying to play? This is being investigated and is close to a resolution. We'll let you know when it's fixed.
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Having trouble with your Hero Pass? help.minecraft.net/hc/en-us/…
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Hi All, we're working on this. Thanks for your patience!
The team is working on resolving the “Unable to Verify Game Ownership” error on Minecraft Dungeons on Windows. If you’ve purchased the game, we thank you for your patience as we work on a fix.
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