Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up.
Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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We have fixed the Windows 10 code error. You can log in to our Mojang account and redeem your Windows 10 code if you purchased Java Edition BEFORE October 18, 2018.
If you're eligible, you have until midnight PST on Monday, April 20 to redeem your code.
minecraft.net/en-us/article/…
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We are aware that the Windows 10 code redemption portal is giving an error again, but we'll have more codes for those of you attempting to redeem before the April 20th promotion end date.
minecraft.net/en-us/article/…
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In case you were having trouble with your iOS log in... ^JP
Minecraft Bedrock - iOS only: many players are reporting the issue has been resolved. If you are still experiencing issues, please try fully restarting your device and if the issue persists, please reply with what iOS device you are using. Thank you for your patience. - HZ
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Thanks for your patience, everyone!
Minecraft Bedrock- PS4 only: Some players may be getting errors when trying to log into a Microsoft account (account already in use, error signing in). We are working on getting this resolved ASAP. We will let you know when we have news. Thanks for your patience! - HZ
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Mojang Support retweeted
Minecraft Earth: We believe we have resolved the connection issues to build plates and adventures. Please contact @MojangSupport if you are still having issues connecting. Thanks for your patience! - HZ
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Realms for the Java Edition should also be back up and running now. Thanks for your patience! ^JH
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Realms: Bedrock Realms should be coming back up now and we hope to have Java Realms back up soon. Thank you so much for your patience. We will send out another tweet when Java Realms start coming back up. ^JH
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Realms: We are hard at work trying to get Realms back up for everyone. Unfortunately we do not have an ETA at this time. We will update if we do or when the Realms service is restored. ^JH
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Mojang Support retweeted
Anyone who was inadvertently given the Minecraft 1.11 beta on Xbox- you can uninstall and reinstall the game to get back on v1.10. If you opened any worlds in the beta, they will unfortunately be inaccessible until 1.11 comes out. Very sorry for this inconvenience. -AN
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Mojang Support retweeted
A beta build for Xbox One was accidentally sent out to all players regardless if they were on the beta or not. We are working to get this resolved. Please do not open any saved games if you received this build as you will not be able to open them again until 1.11 releases. -HZ
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Mojang Support retweeted
Realms: Realms services are back to normal, and connectivity issues should be resolved for all users. -FT
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The new revised feedback.minecraft.net is now up and running. Feel free to share your best ideas!
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Can't get into Realms on Minecraft: Java Edition? Due to GDPR (minecraft.net/privacy/gdpr/ ) users under the age of 16 need parental consent to play on Realms. To set up parental consent on an account, visit minecraft.net/update-account.
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Big thanks to the thoughtful crafters who’ve submitted their ideas to feedback.minecraft.net! You’re helping to make Minecraft even better! Just so you know, we’re revamping the site on Monday 21st of May so expect some downtime. Check the homepage for more info.
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Just a reminder that all Mojang system emails are sent from @Mojang.com domain. If you did not request any changes to your account, you can always double-check where emails are sent from and if it is actually from us.
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Minecraft for PC/Mac is currently down for system maintenance. More info at minecraft.net/article/heads-… and @MojangStatus will keep you updated!
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