A sincere thank you to @Sperasoft for the awesome job they did on the Saints Row: The Third remaster while we continue to work on our new Saints game. If @digitalfoundry was impressed, you know it's worth checking out!
If you're having issues, support should be able to assist:
support.deepsilver.com/
Also, while we created the original game, we had nothing to do with development of the remaster.
While we created the original game, we aren't involved with the remaster. Our understanding is that will be available both physical and digital though.