Sorry to hear that you are having issues with the remaster, but we didn't work on it. Any issues should be reported to Deep Silver support:
support.deepsilver.com/
We didn't work on the remaster, which was done by Sperasoft. We would suggest contacting Deep Silver support regarding any issues:
support.deepsilver.com/
Assuming you are talking about the SR3 remaster, that was solely worked on by Sperasoft. We suggest reporting any issues to Deep Silver support:
support.deepsilver.com/
While we created the original game, we aren't involved with the remaster. Also, platform availability and pricing are a publisher decision and not a developer one.
A sincere thank you to @Sperasoft for the awesome job they did on the Saints Row: The Third remaster while we continue to work on our new Saints game. If @digitalfoundry was impressed, you know it's worth checking out!